8B01001B (err 27) - Passport login timeout. What should I do?
8B01001B (err 27) - Passport login timeout. What should I do?
SYMPTOMS
Windows Live ID (also known as Passport) may be experiencing temporary difficulties logging you in to your account.
TROUBLESHOOTING STEPS
Often if you simply wait a few minutes and try signing in again, you will find that the problem has been resolved. If you have tried this, or the problem has been going on for a long time, please follow these steps:
- Restart Your Computer:
- Make sure you save your work, then close all the open windows on your desktop.
· For Windows XP - In the lower left corner of the screen, click the Start button, and then select Shut down. After you click Shut down, a box may appear in the middle of the screen with a drop-down list asking What do you want the computer to do. Choose Restart from the list, then click Okay.
· For Windows 10 and Windows 7 – In the lower left corner of the screen, click the Start button. Once the Start menu appears, click the arrow to the right of Shut down and select Restart.
- 2. Your computer will shut down and restart itself automatically.
- 3. Once your computer has restarted, try signing in to MSN Explorer again.
If you still see the same error message, try resetting your Internet Explorer settings.
- Open Internet Explorer by double-clicking on the Internet Explorer icon or selecting it from the Start menu. At the top of the window select Tools, then Internet Options. Note: if the Tools menu is not visible, press the Alt key.
- Click here for instructions to clear Internet temporary files and cookies.
- Choose the Security tab and click the Internet icon (it looks like a globe). Then click the Default level button if you can (sometimes this button is unavailable; this is normal).
- Choose the Local Intranet icon, then click the Default level button if you can (sometimes this button is also unavailable; again, this is normal).
- Choose the Advanced tab and then click the Restore Defaults button (in Internet Explorer 7 and 8, this is named the Restore Advanced Settings button). Click OK when you are done and try signing into MSN Explorer again.
- Still not able to sign in? There may be an issue with your computer’s firewall.
- Look at the bottom right corner of your screen, near where your clock is visible, for icons representing firewall programs. For example, McAfee® users may see a red letter ‘M’. Norton® users may see a yellow circle with an icon in it. Try moving the cursor over each icon. When you do that, a description will appear telling you what each icon represents.
- Right-click on the icon for any firewall software you find. If you see Disable or Exit, click that command. If you see the word Enabled with a check mark in front, click the check mark to remove it. You can also consult the documentation that came with your firewall software for instructions on disabling it.
- Sign in to MSN Explorer again.
- If you found and disabled any firewall software in Step Two, you need to re-enable it now. Right-click the firewall software icon again and click Enable, or click in front of the word Enabled to put a check mark there. You can also consult the documentation that came with your firewall software for instructions on re-enabling it.
Still finding Trouble in login to the MSN account? Don't worry. Ask from the experts. Contact MSN Customer Service experts.